Policies & Etiquette

FRONT DESK POLICY

Please respect the tranquility of spa guests. Keep your voice down. Turn off all cellphones and devices prior to entering the spa. All children under the age of 17 must be supervised by an adult at all times.

NEW PATIENTS

New patients will need to complete the secure registration portal prior to their first appointment. If you are unable to, please arrive at least 15-20 min early to complete all intake forms.

SCHEDULING FEE

To confirm your desired appointment, a $50.00 fee is required at the time of booking all dermal fillers and body contouring procedures to guarantee your reservation. If the appointment is kept, the deposit is applied to the cost of the appointment/procedure. If the appointment is missed, the $50.00 deposit is non-refundable will be applied to the cancellation fee (unless 24-hour notice is given).

PAYMENT

Payment for all individual treatments is due at the time of treatment, and all packages must be paid in full at the time of the first treatment. We do not offer financing or payment plans. All services are final sale; there are no refunds or credits issued for any services. We accept cash, Visa, MasterCard, Discover, and American Express; we do not accept checks.

RESCHEDULING/CANCELLATION POLICY

As a courtesy, we provide appointment reminders for patients. If you need to reschedule or cancel, please contact us by phone or email 24 hours in advance of your scheduled time. All rescheduling/cancellations with less than 24 hours’ notice are subject to a $50 fee and will be charged before your next treatment. By scheduling an appointment, you are agreeing to our rescheduling/cancellation policy.

LATE ARRIVALS

Patients arriving more than 10 minutes late may result in a shortened appointment or a cancellation if there is not enough time to complete the procedure. We have the right to reschedule your appointment to give you the quality treatment and to respect other patients’ scheduled appointments.

PREPAID PACKAGE DEALS

Patients who have prepaid for package deals who are no-shows or have late cancellations for their scheduled appointments will automatically be deducted the cancellation fee from the package balance and must pay the balance in order to continue treatment.

REFUNDS

We do not offer refunds on services rendered. Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product. Defective products may be exchanged within 7 days from the date of purchase for the same product only. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason.

GIFT CERTIFICATE POLICY

Gift certificates are non-refundable and cannot be redeemed for cash or gratuities.

TREATMENT EXPIRATION

Weight loss injection packages must be used within 3 months.

All other service packages and pre-paid treatments (except Laser Hair Removal) must be used within 6 months of the date of purchase or they will expire. Laser Hair Removal must be used within 18 months of the date of purchase or they will expire.

TREATMENT OUTCOMES

We will be honest in all our dealings with you. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed — not for a specific result. However, we always strive to achieve the absolute best result that we can for you. Thank you for allowing us to serve you!

PRIVACY POLICIES

This Privacy Policy governs the manner in which the website collects, uses, maintains, and discloses information collected from users (each, a ‘User’) of the website (‘Site’). This privacy policy applies to the Site and all products and services offered by the company.

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, an email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

WHAT INFORMATION DO WE COLLECT?

We will collect information that you provide to us when you register on the Service (such information shall include, but may not be limited to, your name, age, debit/credit card information, telephone number, postal address, and email address); About your usage of the Service that you provide to us in e-mails or letters that you send to us; About transactions, you carry out through the Service, orders you place and the fulfillment of your orders;
It is possible to view the Cloud 9 Medi Spa website without providing any personal details. However, without registering your details you will not be able to use the Services.

We may receive some information that you submit to any third-party website or application that you access through the Service. Both Cloud 9 Medi Spa and the owner or operator of that third party website will be the data controller in respect of any such information and you should check the privacy policy of that website to find out how they will use your personal information.

We will only use any information that we collect from you in accordance with this Privacy Policy.

COOKIES

The Service uses cookies to ensure that you get the most out of the Service. Cookies are small amounts of information in the form of text files that we store on your computer. Cookies allow us to monitor the usage of the service, improve the Service’s usability, and to personalize the content for you. If you do not wish us to install cookies on your computer for these purposes, you may change the settings on your internet browser to reject cookies. For more information about how to do this please consult the “Help” section of your browser. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features of the Service. If you prevent us from placing cookies, you may not be able to use the Service to place an order. This is because we use cookies to enable you to log in to your account.

We may use an analytics service provider for service usage analysis and reporting. Analytics service providers generate statistical and other information about usage by means of cookies, which are stored on users’ computers. The information generated relating to the Service may be used to create reports about the use of the Service and the analytics service provider will store this information.

In addition, advertisers whose advertisements appear on the Service may use and place cookies on your computer and we have no control over this. Please consult the terms and conditions and privacy policy of such third-party advertisers to find out how they collect and use your personal data and to establish whether they use cookies and what they may use them for.

HOW DO WE USE THE INFORMATION THAT YOU PROVIDE TO US?

We may use your information in the following ways:

  • to ensure that our Service is delivered in the most effective manner for you;
  • to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts entered into between you and us;
  • to provide customer service to you in relation to your use of the Service, to deal with enquiries and complaints relating to the use of the Service and to notify you about any changes to our service;
  • to administer, support, improve, optimise and develop our Service;
  • to produce reports which may be used or published by us at our sole discretion provided that any data or reports will be anonymized and not refer to any individual user of the Services;
  • for internal marketing and demographic studies to improve the products and services that we provide; and for security purposes.

We may also use your information to provide you with our email notifications, newsletters, and other marketing communications that either you request from us or which you consent to by opting in when completing a registration form on the Service. You may opt-out from receiving such marketing communications from us at any time by notifying us in writing, contacting us at contact@cloud9medispa.com, or, alternatively, by following the procedure to ‘unsubscribe’ that is specified in the email that you receive.

DISCLOSURE OF YOUR INFORMATION

Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.

You should note that information posted on the public elements of the Service may be visible by users of the Service throughout the world. You should therefore be careful when submitting information about yourself to the Service.

We may disclose your personal information: (i) to any third party to whom disclosure is necessary to enable us to fulfill your orders and provide you with any service to which you have subscribed via the Service; (ii) where required to do so by law or court order; and (iii) to any person to whom disclosure is necessary to enable us to enforce our rights under this Privacy Policy or under our Terms and Conditions.

We may disclose your personal information to Facebook Inc in order to fulfill the Services. You can review Facebook’s Terms of Service here https://www.facebook.com/ads/manage/customaudiences/tos.php

THIRD PARTY SITES

The Service may contain links to websites or access to applications that are operated by third parties. We do not control and accept no liability or responsibility for those websites and this Privacy Policy does not apply to those websites. Please consult the terms and conditions and privacy policy of those third-party websites to find out how they collect and use your personal data and to establish whether they use cookies and what they may use them for.

Advertisements contained on our Service operate as links to the advertiser’s website and as such any information they collect by virtue of your clicking on that link will be collected and used by the relevant advertiser in accordance with the privacy policy of that advertiser.

CHANGES TO OUR PRIVACY POLICY

The company has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. 

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.